Contact Us

Email customer support

Email support@sslabsresearch.com for help with an order, a missing delivery, an eligible refund, product information, or a Certificate of Analysis request. Use the email link on this page to open a message in your email app.

For order questions, include your order number and the email address used at checkout. For product questions, include the product name, dose, and batch number if available. Never email your password, full card number, or card security code.

Delivery and damage assistance

If a package is missing or does not arrive, email us so we can review the shipment. Missing or undelivered orders qualify for a replacement or refund after review.

Report items that arrive damaged or incorrect within 24 hours of delivery, with photos of the item and packaging. The 24-hour damage-reporting deadline does not apply to a package that never arrives. Please see our Refund Policy for the full terms.

NYC pickup

Select free NYC pickup at checkout if you prefer to collect your order. After confirmation, we will contact you to arrange the pickup time and location. Pickup is by arrangement; this website does not list a walk-in storefront address.